1. Who We Are
Candle Scent HQ ("we," "us," or "our") is an AI-powered fragrance formulation tool for candle makers. Our website is candlescenthq.com. If you have any questions about this policy, contact us at hello@candlescenthq.com.
2. Information We Collect
We collect information in the following ways:
- Account information: When you sign up, we collect your name and email address.
- Usage data: We collect information about how you use the tool — such as formulas you generate — to improve the service.
- Waitlist data: If you join our early access waitlist, we store your name and email to notify you at launch.
- Technical data: Standard server logs including IP address, browser type, and pages visited.
3. How We Use Your Information
We use the information we collect to:
- Provide and improve Candle Scent HQ
- Send you product updates, launch announcements, and account-related emails
- Respond to your support requests
- Understand how users interact with our tools so we can improve them
We will never sell, rent, or share your personal information with third parties for their marketing purposes.
4. Email Communications
If you join our waitlist or create an account, we may send you emails about product launches, feature updates, and candle-making tips. You can unsubscribe from any email at any time by clicking the unsubscribe link at the bottom of our emails. We will not spam you.
5. Cookies
We use essential cookies to keep you logged in and to make the site work properly. We may also use analytics cookies (such as those from a service like Plausible or similar) to understand traffic patterns. We do not use advertising cookies or share cookie data with ad networks.
6. Data Storage & Security
Your data is stored securely on servers in the United States. We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure, but we do our best.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt out of marketing emails at any time
To exercise any of these rights, email us at hello@candlescenthq.com and we'll respond within 5 business days.
8. Third-Party Services
We may use third-party tools to help run Candle Scent HQ (such as email providers, payment processors, or analytics). These services have their own privacy policies and we only share data with them as necessary to operate our service.
9. Children's Privacy
Candle Scent HQ is not directed at children under 13. We do not knowingly collect personal information from anyone under 13 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. If the changes are significant, we'll let you know by email.
11. Contact Us
Questions? We're happy to help. Reach out at hello@candlescenthq.com.